The Anchorage Inn in York Beach, Maine is looking for a full or part time Overnight Front Desk Associate to serve as our guests’ first point of contact and manage all aspects of their accommodation.
Overnight front desk associates‘ responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Additionally, they balance out the days reports, address any issues during the overnight shift and works with our general manager to rectify any reporting discrepancies.
The is shifts are 11pm-7am (overnight). Additional day time or evening front desk shifts are available if desired.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Audit and balance reports from other shifts
- Schedule guest wake-up calls and reservations for the following day
- Verify that all end of day work has been performed by other departments
- Run end of day computer functions so they are complete by the end of the shift
- Prepare guest bills for next-day checkouts and process reservation cards
- Balance cash drawers and record receipts
Skills
- Work experience in customer service
- Positive customer service attitude
- Excellent communication and organizational skills
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Schedule:
Work setting:
Work Location: In person