JED Transportation is seeking Full-Time dispatchers to join our team! We are looking to add experienced dispatchers with good customer service skills to fill multiple shifts within our company.
The successful candidates thrive in a fast-paced environment with the ability to multi-task and problem solve. Must be a motivated team player with an enthusiastic attitude to facilitate a VIP experience for customers ranging from airport pickups to weddings to corporate events.
Responsibilities:
- Manage high call volume from customers and chauffeurs
- Coordinate changing trip details to coordinate with drivers on-time pick ups for customers
- Communicate effectively with chauffeurs, including schedule changes and itinerary details
- Maintain organization while answering emails, voice mails and multiline phones
- Data entry, monitor flights, assist chauffeurs/staff with a sense of urgency
- Respond to customer inquiries in a professional manner
Qualifications: Previous experience in dispatch/customer service preferred
- Must have knowledge of the St. Louis Metropolitan area
- Ability to prioritize and multitask in a fast paced work environment
- Excellent customer service and team player skills
- Expect to monitor 120 trips and answer 125 calls a day
Multiple shifts are possible for the right candidate. EVENINGS, OVER NIGHTS, WEEKENDS, full or part time will be considered.
Job Type: Full-time
Pay: $18.50 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
Education:
- High school or equivalent (Required)
Experience:
- Dispatching: 1 year (Required)
Work Location: In person