Job Description: Patient Admission CoordinatorAbout Us:
At Telewell, we are dedicated to transforming healthcare through innovation, compassion, and excellence. Our team is at the heart of everything we do, and we believe that every employee has the potential to contribute significantly to our culture and success. With a unique team-based approach, we foster an environment where ideas are shared freely, and collaboration is encouraged. Our open-door policy ensures that every voice is heard, making Telewell not just a workplace but a community where you can grow both professionally and personally.
Position Overview:
We are seeking a bilingual Patient Admission Coordinator to join our dynamic team. This role is critical in ensuring a seamless and positive experience for our patients from admission to discharge. The ideal candidate will possess a deep understanding of healthcare processes, insurance knowledge, and exceptional customer service skills.
Key Responsibilities:
- Efficiently handle the admission of patients, ensuring all necessary paperwork and procedures are completed accurately and timely.
- Utilize your knowledge of insurance policies and benefits to assist patients and their families in navigating their healthcare options.
- Perform patient registration duties with a high level of accuracy and efficiency.
- Provide outstanding customer service, addressing patient queries and concerns with empathy and professionalism.
- Exhibit excellent phone etiquette, with the ability to manage multiple calls effectively.
- Demonstrate the ability to multitask in a fast-paced environment, prioritizing tasks while maintaining attention to detail.
- Leverage your EMR (Electronic Medical Record) experience to maintain accurate patient records and data.
- Act as a liaison between patients, families, and healthcare providers, ensuring clear communication and coordination of care.
Requirements:
- Must be bilingual in English and Spanish.
- Possess at least 1 year of experience in healthcare management, clinical call center registration, or a related field.
- Strong foundational knowledge in healthcare processes and terminology.
- Proven customer service skills, with the ability to interact professionally with patients, families, and healthcare providers.
- Proficiency in using electronic medical records (EMR) systems.
- Excellent multitasking abilities and organizational skills.
- A passion for innovation and contributing to a team-based work environment.
What Makes Telewell Unique:
At Telewell, you will find a culture that values collaboration, innovation, and diversity. Our team-based approach and open-door policy create a supportive atmosphere that encourages every employee to bring their unique ideas and perspectives to the table. Join us, and be part of a company that is redefining healthcare, one patient at a time.
How to Apply:
If you are passionate about making a difference in the healthcare industry and meet the above criteria, we would love to hear from you. Please submit your resume and a cover letter explaining why you are the perfect fit for the Patient Admission Coordinator role at [Company Name].
Telewell is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Microsoft Office: 1 year (Required)
- Sales: 1 year (Preferred)
Location:
Work Location: Remote