Sales Associate (Part-Time)
Job Description V2024.01
The Sales Associate staff position upholds and embodies East Fork Pottery’s high standards for person-centered, tailor-fit customer service. The ideal candidate will be able to effectively work with the Assistant Store Manager & fellow Store Associates to help meet and exceed monthly sales goals, while promoting the East Fork atmosphere. In order to help ensure all aspects of this position are performed as expected, there will be regularly scheduled performance reviews. This part-time position reports to the Assistant Store Manager.
Implement strategies from management to reach monthly sales goals
Be able to speak knowledgeably about every product we carry in our store
Demonstrate selling and product knowledge strategies to determine the customer's needs and offer suggestions or alternatives
Ensure the highest level of customer care
Build genuine, lasting relationships with customers via quality interpersonal interactions
Serve as an extension of the brand by aligning with East Fork Mission, Vision and Values
Ensure a customer's positive final impression at the cash wrap by following/ensuring staff follow all company procedures
Understand merchandising guidelines and collaborate with management to maintain displays
Relay inventory/supply needs to Assistant Store Manager in a timely manner
Maintain general organization and cleanliness of storefront and storage rooms
Assist store management in receiving orders and processing shipment
Assist Assistant Store Manager in cyclical store inventory counts
Follow proper security procedures to protect employees, customers, and company assets
Have a good working knowledge of the technical aspects of our operation as it applies to customer inquiries
Make sure all customer facing interactions are value aligned
Open and close the store according to task list
Follow all company policies and procedures
Other tasks as needed
Assistant Store Manager
Regional Store Staff, CX Team, Fulfillment Team
none
Your first review will be 90 days after your start date, then a six-month check-in and a development review annually for the duration of your employment. During each review, your performance and ability to achieve the following metrics will be evaluated.
Register activities are completed accurately and drawer balances
Knowledgeable about company product, selling strategies, and applicable technical aspects
Storefront and storage rooms are clean and organized reported in EOD
Daily sales goals are met
Accurate merchandise tagging
12-18 hours per week scheduled throughout Monday-Sunday
Regular weekends and holiday schedule
This position is part-time, non-exempt.
Our Retail location located at 1170 Howell Mill Rd Suite P12B, Atlanta, GA 30318
East Fork shall pay you $22.00 hourly at Grade 1
Ability to respect and communicate across lines of cultural differences
Ability to address conflict by assuming positive intent and seeking to understand
Ability to embrace a mistake without fault
A commitment to center the active process of self awareness
Excellent customer service skills
Strong skill set in using technology and systems efficiently
Ability to manage competing priorities
Ability to communicate clearly and concisely both verbally and in writing
Ability to problem solve
Ability to meet performance metrics
Ability to work a flexible schedule
Extensive physical exertions which includes but are not limited to:
Lifting of up to 50 lbs. as needed
Transporting merchandise and equipment
Repetitive bending and arm motions
Ability to adhere to all safety protocols
East Fork is located in Asheville, NC and Atlanta, GA. At our heart we are makers: we produce every piece of ceramics we sell and source other objects for the home from near and far to offer a meaningful, beautiful, and personal collection of useful objects for the home.
Part-Time Benefits
Prorated Sick Leave
Prorated Bereavement Leave
Prorated Court Activity Leave
Paid Company Closure from Christmas to New Years for applicable departments. Any departments assigned to work during this time will receive floating time off for any hours worked.
Regularly scheduled holiday pay
Employee Assistance Network
Employee Discount
About You Family Medicine Membership
Employer matched 401(k)
The East Fork Sales Associate approaches their work through a lens of compassion, accountability, adaptive tenacity, sincerity, and equity.
Compassion: The Sales Associate is expected to treat co-workers, manager, and customers with compassion and respect.
Accountability: Showing up on time, actively communicating with and being a part of the team. Taking responsibility and ownership of the space and store products.
Adaptive Tenacity: The Sales Associate requires the ability to be flexible and adaptive to unexpected changes. The Sales Associate must be adept at thinking on their feet and assisting customers.
Sincerity: The Sales Associate is encouraged to share ideas without fear of judgment.
Equity: The Sales Associate recognizes their role in creating a space for representation across age, race, gender and sexual orientation spectrum in the store.
It is important that all prospective job candidates are aware of our company values—Compassion, Equity, Sincerity, Accountability, and Adaptive Tenacity—and of our commitment to building an inclusive company culture. As a white-led organization, we acknowledge that the realities of white supremacy, hetero/cis-normativity, and patriarchy, work in tandem to oppress both people and planet; and that through our own proximity to power, we have benefitted from systemic inequity. We are committed to confronting and rectifying our privilege in service of co-creating an equitable workplace—a space where people can show up authentically in mind, body, and spirit. We honor the collective sum rather than a monolithic experience to reveal a path of excellency, yours and ours. As we continue to build momentum within our anti-racist work we pledge to be intentional in crafting actions that support diversity, equity and inclusion in our framework, and we invite all East Fork team members to contribute to this goal.
Levels for Role
Level One
Sales Associate
Level two
Sales Associate 2
PGH1, starting at $23.98
Basic knowledge of merchandising
Basic understand of inventory management
Be able to effectively upsell customers to increase AOV
Knowledge of set building and be able to provide white glove service
Ability to handle escalated customer issues and direct dissatisfied customers to senior team members or management when necessary
Support with posting on social media channels as directed by Store Manager
Assist with keeping store stocked with essentials
Assist with events and launches (planning and day of execution)
Be able to speak knowledgeably about every product we carry in our store with a high level of proper product usage
Level two
Sales Associate 3
PGH1, Starting at $25.96
Expert knowledge of merchandising
Expert understanding of inventory management
Advanced knowledge of Shopify, POS workflow, pricing, and product vendors
Ability to de-escalate customer frustration and direct dissatisfied customers to management when necessary
Ability to self-motivate with upselling techniques and increasing AOV and conversion
Support launch moments by leading Levels 1-2 on merchandising plan (provided by Visual Merchandiser)
Support Sr Sales Associate or store manager with inventory counts and inventory receiving
Review daily, weekly, monthly KPI’s and implement processes and techniques to improve output