Overview
The objectives of the Director of Food & Beverage are to achieve marketing, sales, profitability and quality service goals for the Food & Beverage Department by developing and executing marketing strategies. Preparing and executing the budget, providing quality service to the guests and employing leadership and managerial skills effectively.
Duties include:
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Responsible for motivating and managing a team of front and back of the house food and beverage management.
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Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
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Participate in total hotel management as a member of the Hotel Executive Committee
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Implement and maintain F&B sales/marketing programs
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Direct and oversee development of employees
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Hire, train, empower, coach and counsel, performance and salary reviews
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Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage operations
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Coordinate food and beverage operations with other hotel departments to ensure efficient guest service
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Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
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Implement procedures to increase guest and associate satisfaction
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Exercise quality control for both food and beverage
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Maintaining standards of service and ensure their implementation
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Performing daily walk-through to ensure full compliance with Department of Health regulations and brand standards
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Maintain communications with Corporate Staff
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Coach and counsel employees to reflect brand service standards and procedures
Responsibilities
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Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
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6 years or more of progressive hotel Food and Beverage experience
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With opening hotels, previous hotel pre-opening experience preferred
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Service oriented style with professional presentations skills
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At least 3 years’ experience in a senior role in a food and beverage environment
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Proven leadership skills
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Hotel/Hospitality degree an asset
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Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
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Clear concise written and verbal communication skills in English
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Must be proficient in Microsoft Word and Excel
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Must have excellent organizational, interpersonal and administrative skills
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Experience implementing new F&B concepts
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